How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ben Jones Your Own Question
Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 47354
Experience:  Qualified Solicitor - Please start your question with 'For Ben Jones'
29905560
Type Your Law Question Here...
Ben Jones is online now

I have been charged for try lift serum pro and buy lift and

Resolved Question:

I have been charged for try lift serum pro and buy lift and glow at £84 71 each, which I did not order and have not received. I have tried phoning them but was cut off and cannot find out how to contact them. I was lucky enough to get a call from my bank telling me that they had tried to take another payment which was refused and they have said they will also refuse further payments. I am a pensioner and really need to get my money back. Is this possible and if so how?
Submitted: 3 years ago.
Category: Law
Expert:  Ben Jones replied 3 years ago.

Ben Jones :

Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today.

Ben Jones :

If give out your card details that effectively gives the other side authorisation to use it to make recurrent payments. This is dangerous because it basically allows them to charge your card whenever they believe money is owed and they do not need your permission to do so. Your initial consent is sufficient.

Ben Jones :

Whilst 99% of companies will never abuse this and will only take money that is genuinely due, a small proportion use this loophole in a fraudulent manner. They often complicate matters even more by not providing any contact details which makes it very difficult to contact them to try and cancel the payments.

Ben Jones :

If the payments are still being collected and the other party refuses to stop or simply ignores your requests, then you may need to raise a dispute with your bank or credit card provider. Contact them and state that you are disputing these unauthorised payments and request that they do something about it through their fraud protection scheme.

Ben Jones :

Even if you manage to get the payments stopped, getting your money back is extremely difficult and often impossible.

Ben Jones :

If you have any fraud protection with your bank you may try to use that

Ben Jones :

if not, then the only option you have is to sue the company that took the payments. That is highly risky as fraudsters like this do not actively pursue any claims made against them and it leaves you to try and enforce any court judgment you get

Ben Jones :

this could involve getting the bailiffs in or other enforcement methods but they all cost money, so in the end the most likely outcome is that you would have spent a lot of extra money to make the claim and try to enforce it, without getting anything in return. As such, it is best to write these losses off as a bad experience and be more cautious in the future.

Ben Jones and 2 other Law Specialists are ready to help you

Related Law Questions