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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31768
Experience:  Over 5 years in practice
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i booked a holiday online the company has rang me to say that

Customer Question

i booked a holiday online the company has rang me to say that the airline was wrong there are no flights that was in my booking but they have still taken the full amount out of my bank .how do i go about getting my money back
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.
Hi.

Thank you for your question. My name is Jo and I will try to help with this.

Did you specify that you had to fly from a particular airport?
Customer: replied 4 years ago.

yes the flight went from exeter devon on the 19th dec returning 2nd jan it was booked friday 13th sept .when they rang me i was told to book another flight with another airline they have taken the money for hotel and flights from my account leaving my account empty


 

Expert:  Jo C. replied 4 years ago.
Are there literally no other flights on those days closer to home? It seems amazing that there are not.
Customer: replied 4 years ago.

for jo c the flights would have to be booked with another company ,which I don't have the money now,would I have a cooling off period where I could cancel everything?

Expert:  Jo C. replied 4 years ago.
Did you agree a cooling off period?
Customer: replied 4 years ago.

for jo c. I just wants to know if I can get my money back?

Expert:  Jo C. replied 4 years ago.
Would it be possible to give me the information I asked for?
Customer: replied 4 years ago.

no I didn't agree to a cooling off period.unless it was in the agreement that came on the screen at time of booking

Expert:  Jo C. replied 4 years ago.
And was it?

Customer: replied 4 years ago.

for jo c. I don't know.would I lose any money if I cancelled the holiday and asked for a refund?

Expert:  Jo C. replied 4 years ago.
Sorry, can't help without the information I asked for.

I will opt out for others