Whilst they may be in breach of the terms of the supply of goods
and services act in that they have failed to carry out the required job with
reasonable care and skill, this is in no way a criminal matter. You can of
course complain to their complaints department but from past experience, you
would probably be better saving the stamp! You can sue them for
damages/compensation if you want the trouble of going to court.
You cannot use the online service because you are not claiming for
a fixed amount of money and the amount of compensation that you are entitled to
ultimately be decided by a judge. You would be entitled to recover the cost of
employing the expert to deal with recovering your emails.
Does that answer the question? Can I assist further or answer any
If you have not done already, please don't forget to positively
rate my answer service even if it was not what you wanted to hear. You should
now see a series of buttons which enable you to rate my answer service
If you don't rate it positively, then the site keep your deposit and I get 0
for my time. It is imperative that you give my answer a positive rating.
It doesn't give me, "a pat on the head", "good boy" (like ebay), it is my
If in ratings you feel that you expected more or it only helped a little, please
The thread does remain open for me to answer follow-up questions
after rating my answer service.
Rating doesn't close the enquiry at
all even though the site may give that impression. It remains open for you to
read and ask for further clarification.
PS Experts on here are online and off-line all day each day and
weekends so please bear with me if I do not get back to you immediately.
PS. I use voice type, voice recognition typing because I only
type with two fingers and it would take me ages. Sometimes, a computer does not
hear me correctly and you will get an incoherent word. I do try to but
sometimes they slip through. I apologise therefore if anything doesn't make
sense. It is me losing it, not you. Just ask if anything is not clear please.