Alex Watts : Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return.
Alex Watts : Just to confirm the car is now out of warranty please?
Yeas it is now out of warranty
Alex Watts : Have you spoke with BMW yet about this directly?
No, l wanted some advice before talking to them
Alex Watts : Ok. It's bad news from my front I am sorry to say. If your car is used then your rights are somewhat limited, rather than if it had been new, as such you can only rely on any warranty that you have. As your warranty has now expired you would not have a y claim against the dealer, because of the above. Saying that I would speak with BMW, they are quite customer service focused and you can explain it had always been serviced by them. They may offer you a contribution towards the cost but if I am being honest you can not seek to rely on that and it is a commercial decision for them.
Alex Watts : I am sorry that this may not be the answer you want and certainly not the one I want to give you but I have a duty to be honest.
Alex Watts : Given that it is second hand and out of warranty any rights you have are more limited than if it was new.
Alex Watts : Can I clarify anything about this for you today please? Alex
So what about fair trading standards
Alex Watts : You can contact them but I fear they will will tell you same sadly.
Do you have their number
Alex Watts : 08454 04 05 06
Alex Watts : Its consumer direct now, d
Alex Watts : all centralised.
Alex Watts : Unless I can assist further please be kind enough to rate my service which I hope has been excellent. If you need more help please click reply. Remember it's my service you are rating not whether or not it is the answer you want.
l appreciate your honesty, don't worry.
Alex Watts : All the best Brenda I am hopeful BMW may assist.