Hi thanks very much for your question. My name's XXXXX XXXXX I'm going to assist you with it.
Can I please ask when you contracted with the company to provide the door, door frame and side panels, were you shown samples of photos of the colours? Were you warned about different materials being used for the frames and door and/or were you warned about the colour matching of different materials? Finally, is there anything in the written terms regarding colour matching?
Did you choose the front door, frame and side panels all at the same time and how was the colour chosen and agreed?
Hi, I can see that you have rated bad service. I appreciate that questions can be frustrating but they are important as they would have allowed me to assess your rights (including under the relevant legislation). It's important to establish precisely what was agreed, when and in relation to which products to identify any implied or express terms. These facts are not 100% clear from your question. There are also rules relating to sale by description and sale by sample which have certain limitations depending on the issue (for instance colour or quality). I am sorry that you were displeased with the service and so I will opt out.