Hello, my name is Ben and it is my pleasure to assist you with your question today. Has any formal action been taken against you as a result of this?
if you refuse to leave, what would happen?
You cannot claim that this is defamation, not without knowing what the contents of the complaint are. Defamation is when an untrue statement is made about someone and that statement has been made sufficiently public. First of all you do not know if the statement is untrue and secondly, it is unlikely that this has been made sufficiently public as it was just made as a complaint to the organisation.
Also there is no legal requirement for the organisation to disclose details of the complaint, especially if it was made in confidence or if the complainant had asked for its contents to be kept private.
As a volunteer your legal rights will actually be rather limited unfortunately, because you will not be subject to the usual rules that employees enjoy. In that case before any formal action was taken the employer would have been required to investigate the allegations, hold a disciplinary, provide details of the allegations and offer the employee the chance to defend them. As a volunteer you are not subject to these rights, you do not have protection under employment law in that respect and as there is no contract of service in place the employer does not owe you a duty to provide you with this position and if they feel it is necessary they can remove you quite easily. It is not necessarily going to be the end result here but just be aware of that.
If you believe you know what the complaint is about and have information or evidence to disprove that then by all means supply it to the organisation and they can consider it.
but how exactly have they acted, they have decided to take no further action, they may have suggested a course of action but have not take any formal steps in that respect
you certainly can, they do not have to hold such a meeting, but you have little to lose by asking
I am certainly not saying that you are overreacting, I understand that situations like this can be upsetting, but I had to make you aware of your rights at the same time and when they do not match what you may have expected to hear, it can be difficult to accept, that I understand. It does not mean you have no rights at all, you have the right to defend yourself in whatever way you find appropriate, so if you wish to ask for a meeting to prompt them to reveal more details about this, or just to discuss this in general, and for you to take the opportunity to clear your name in whatever way you feel appropriate, you may certainly do so.
sorry your response appears to have been cut off, I only got part of it...
Hello we could not finish our conversation last night as it appears you were cut off, please get back to me so we can finalise this to your satisfaction, thank you