I have 4 complaints against them, they are FCA regulated and the complaints are all FCA rule grounded. Where if these complaints goes to the FCA they can be fined severely, where hence, the CEO seems to wish to receive a resolution with me where I am going to call him.
I am sorry, I am not quite certain what you are asking.
Before you start the conversation, simply tell him thateverything that is said in the conversation is without prejudice and that way,neither he nor you can quote it in future as any kind of admission oracceptance.
If he makes any offer, tell him that he be put it in writing, youwill consider it. Do not agree to anything over the phone.
Is that what you are asking?