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What do you require? Maybe I should just have gone to Ombudsman as I did in the past. By the way "[email protected]" belongs to me only. Not another person as you suggest.
I need the full background detail please as to what the excesses for and how they were paid. I need as much information as possible please. Thank you
You could always go to the Financial Ombudsman but do remember that the Financial Ombudsman could take up to 12 months to resolve this.