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Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 47404
Experience:  Qualified Solicitor - Please start your question with 'For Ben Jones'
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I HAVE PURCHASED A LIGHT WEIGHT WHEELCHAIR PLUS POWERSTROLLER,

Customer Question

I HAVE PURCHASED A LIGHT WEIGHT WHEELCHAIR PLUS POWERSTROLLER, 3 WEEKS AFTER PURCHASE TWICE USED THE WHEELCHAIR FRAME HAS BENT. COMPLAINED ASKING FOR EXCHANGE OR REFUND. SENT THE ITEMS BACK FOR COMPANY TO XXXXX REPLY WAS THEY WOULD SEND FOR PART, FOR REPAIR AT MY COST. TOLD ME IT WAS USERS MISS USE. MY HUSBAND HAS BEEN IN A WHEELCHAIR FOR 15 YRS . THEY TOLD ME I PUT THE POWER STROLLER ON INCORRECTLY SAYING THIS MADE THE IN ANY WAY. AM I ENTILTLED TO A REFUND OR REPLACEMENT. IT COST £495
Submitted: 3 years ago.
Category: Law
Expert:  Ben Jones replied 3 years ago.

Ben Jones :

Hello, my name is Ben and it is my pleasure to assist you with your question today.

Ben Jones :

Did you follow the correct instructions when using the wheelchair?