It was on saturday 12th at night online. the website is www.passport-uk.co.uk. The debit to my account went through yesterday. I have spoken to my bank but they cannot do anything about it.
I have looked at the site and it appears that their service ends with submitting the form.
I quite clearly state that they are not an official government department and obviously, only official government department (passport office) can renew the passport so would be obvious that it has to eventually end up with the passport office
Are you saying that they do not provide that service.
What did you think they were doing and where does it say they would do that?
What are they actually doing?
They seem to be doing little more providing an online service and the facility to check the application is correct. The post office will check paper applications for about £15 so I’m not certain what would be expected out of this.