I would like to know if I have to pay this sum of money when it is British Gas who have made the errors and given me incorrect information and how I can ensure that this is, in fact, what I owe. Also, if I do have to pay this amount, I don't actually have it and any amount that I may be able to pay is going to be a pittance on a monthly basis due to my circumstances. This will be hanging over me for years when I could have paid it in Sept had they given me the correct information.
I don't have any way of knowing that their calculations are correct. I rang them in April/May with a meter reading as I was no longer living at the property and they told me I owed them £800 (and something). I was horrified. I spoke to them a few weeks later and they told me that they had 'readjusted' the readings and I only owed them (I think it was £200 and something but it could have been £400 and something). I know that sounds a bit flaky but I have been under a lot of stress with selling the house and my health situation. As I had not lived in the property since April and have paid monthly DDs until Sept, I do not see how I could now owe them over £400? I was told by their rep on 20th September that I only owed £15.61 and assured that that was after adjusting the meter reading taken on 12th September. They say they record all their calls, I have asked to have these found and they said they would do this and get back to me. Are they not meant to be bound to information they have given to their customers?
Thank you for clarifying that. One more thing, if I do have to pay but can only pay in very small installments, can they do anything to my credit rating?