I am sorry you feel this is BAD SERVICE.
I am a local authority lawyer and this is what we would do if property was valued.
The reply may be logical but that does not mean the answer is wrong or legally incorrect.
I can only give you the legal view and advise, I am unable to know whether or not you already know the answer.
But just because the answer is logical does not mean it is wrong, nor that legally it is incorrect.
How else may I be of service to you? My goal is that you are delighted using this service.