I purchased some LED Lamps, we fitted them on 27th September into a childminders premises.
The second time she switched on a particular light fitting. There was an extremely loud bang and very bright flash. The RCD controlling the lighting and some sockets, tripped. The client wouldn't use Electric until investigated.
We sent an Electrician immediatly, he removed all the new LED lamps. Discovered that the light switch was now faulty and the lamp shade for the faulty lamp was blackened.
28/09/2013 we received an e-mail asking us to return the product as they had been informed of a minor batch fault.
On 29th September I e-mailed the supplier explaining the course of events and asking what action they would take.
I then immediatly received a phone call. The supplier suggested that it was a "tiny problem, a capacitor was positioned in the wrong place".
He suggested that the RCD would allieviate any problem. I suggested that an independant Engineer take a look at the installation and their lamps. Or I could forward photographs. He then said he would require his technician to investigate and suggested dates. I wanted to be present and none of the dates were convenient.
He said he would e-mail me with suggestions of were to go from there.
The e-mail just re suggested the same date.
I waited for further correspondance. On 21st October I -mailed the supplier to find out what was going on.
below is his reply.
Hi Alan,Thank you for your email. We were awaiting your reply to our communication on the 29/09/2013. We have been distributing this product for many months without any issues, but the manufacturer had made a mistake with one of the batches and as soon as we were notified, immediate necessary precautions were taken to alleviate the situation by removing the affected product from market and recalling the small number of affected bulbs.We are passionate about our business hence our immediate action to recall the product and would never sell or consider selling defective / dangerous products. All our products go through various tests to make sure they are completely safe if a fault develops or if there is a manufacturers fault.We are always willing to work with our customers to resolve any issues and believe it is not necessary to inconvenience you with obtaining a report or taking photographs as we were willing to send a qualified NIEIC approved electrical technician but do not in any way restrict you from doing so. If the bulbs have not already been returned, please send them back to us at your earliest convenience as per the email sent on 28/09/2013.Kind regards,Sam.The lighTree Team.
I am unsure of how to proceed.
For Jo C
I purchased some led lamps, 27/09/2013 fitted immediately they arrived, in my clients premises.
The secondtime my clint used one lamp erupted with a very loud bang and bright flash.
My client is a childminder and the adults and children present were alarmed, shocked and freightened. My client refused to touch the electrics until checked.
I sent a colleague, he discovered the RCD had tripped at the Consumer Unit, one damaged lamp, the light switch intermittently faulty and some blackening to the lamp shade.
He removed All new LED bulbs.
The following day we received an e-mail from the supplier recalling the lamps, explaining that there was a mistake in manufacture.
I then e-mailed them on 29/09/2013 explaining the course of events. Aswell as explaining that this has cost me in labour and reputation.
I immediately received a telephone call. The Supplier stated that it was a "tiny fault, the capacitor had been fitted in the wrong place".
He suggested that the RCD would alleviate any damage. I said that I was quite happy to get an independant Engineer to examine the installation and his lamps, at his cost. Or forward some photographs to him.
He said no, he would like his technician to investigate. He offered some dates which I said were not convenient as I wanted to be present. He implied he would e-mail me with his proposed course of action.
On receiving the e-mail it just re-iterated the same dates.
I awaited his suggested course of action.
21/10/2013 I e-mailed explaining my disapiontment and asking what they were going to do.
Below is his reply.
I would like to know my rights regarding redeeming the cost of the labour, parts etc incurred because of this incident.
Many regards Alan
I purchased a product which failed. I incurred cost to investigate the failure, to remove the faulty and potentially dangerous products.
There will be cost to replace the light switch and lamp shade.
When a replacement led lamps are fitted there will be a further cost.
For Jo C.".
I appreciate your professional and learned assistance.
In 32 years as an Electrical Engineer I have not had the need for
legal advice through my work, until now.
I hope you are not offended when I hope it will be another 32 years
before I require more advice.
In todays latigious world I somehow doubt it.
I will not hesitate to contact you, if available, should any other queries arise.
Many regards. Alan