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Hello, my name is Ben and it is my pleasure to assist you with your question today.
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Hi can you please clarify if there were any written documents/contracts/policies that dealt with such payments - basically anything that can confirm what his rights were in this situatin?
There is nothing in the documentation the agency supplied him that covers this situation.
According to the National Minimum Wage Regulations, attending training which has been "approved by the employer" will generally count as working time for which the worker must be paid at least the minimum wage. Such training would includes:
Whilst he can request payment for this time and take the matter as far as he needs with the agency, if they refuse to pay him all he can do is take them to the employment tribunal or the small claims court to pursue this further. Whether he would want to do this for £80 is for him to decide.