Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return.
Did you attend the auction or was this online please?
Hi Alex I attended the auction
When was this exactly please Mike, you say a few days ago?
Were goods sold as seen?
the computers were sold in large cardboard boxes that were sealed
Was there a notice or condition that said sold as seen please?
I never saw such a notice..if it was there it was not prominent
I see. Sadly what you can not do is block the debit card transaction. Using a debit card is like using cash, you can not change your mind or stop it.
However you do have rights under the Sale of Goods Act in that goods must be:
- as described
- of suitable quality
- fit for purpose
If not, then you have a limited time to reject them.
In this case you are entitled either to a repair, replacement or a full refund.
I see how much time do I have?
But as you purchased them from an auction it is for you to take them back and exchange/repair/refund - there is no legal responsibility on them to collect them from you.
Ideally the sooner the better but generally within 14 days.
Some places like Argos have a 30 day return policy.
But if you buy from a shop or premises the onus is on you to take it back and return it.
If it was mail order, of course things would have been different.
Therefore whilst you are entitled to a replacement, refund or a repair sadly you have to take it back.
I see. OK Alex any more to add? If not thanks for your advice :)
Would you like to know anything more about this?
For future reference though anything expensive always put on a credit card.
That way the card issuer is liable for anything that goes wrong under the Consumer Credit Act.
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I am always happy to help if you have future questions, even if I am in Court I can normally respond within a few hours. For future information, please start them with ‘For Alex W’. Thanks.
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Thanks I'll remember that! All the best
All the best Mike
Please do take a moment to rate the service before you leave today. Thanks