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I have had many different stories from them about the harvesting unit such as, its donw to Npower, its down to FHM and so on.
I even got flooded by the internal water feeder when I moved in and it damaged a lot of our belongings, we made a claim and the council rejected it saying it was down to the builders FHM.
You can do several things:
1) Write to the Council and make a formal complaint.Do not email and send this to the Chief Officers Office. They will investigate it.
2) If that does not work complain to the Ombudsman. They are independent. They are at: www.lgo.org.uk
3) If that does not work you can sue the Council for disrepair.
You would need to see the Citizens Advice to help you make a claim.
But hopefully step 1) and or 2) will fix it.
Can I clarify anything for you about this today please?
Yes I will follow those steps up. Would you be able to let me know, is it the responsibility of the council to pay compensation for the damaged items in my home as opposed to the builders of the home FHM?
Even if the incident had happened within 12 months of the building being constructed by the builders?