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what action do they need to take - efforts to find a solicitor who covers this type of action have so far not been fruitful. The local CAB is very difficult to access (phone or office). Should they attend the interview unattended, get a postponement or simply not attend ?
Apart from not understanding how Housing Benefit works (aged 21 and 20), mis-understanding a review letter which occurred at same time as a salary increase so believed it had been included in the revised payments (it hadn't !), suffering from bi-polar and post-natal depression resulting in being fairly chaoctic, possibly not. But certainly not guilty of deliberate attempt at fraud, and I don't believe she would cope well in the interview.