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Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
When did they purchase the vehicle please? Was it used, if so how old and how many miles has it done please?
hi Alex they purchased the vehicle two weeks ago mileage was 133k and the vehicle was a 2009 reg
How much did they pay? Did it have a warranty please?
6500 and i gave a 3 month warranty
Is the car not driveable?
well it broke down last night so we are recovering it as we speak
Rights on used vehicles are far less than new. As you can imagine a brand new car would be expected to last far longer than a car of 10 years with many miles on it.
That is not to say the Sales of Goods Act does not apply, which it does. Goods must be fit for purpose, as described and of suitable quality.
But the rights are far less than with used.
Given the age of the vehicle and the fact you have agreed to repair it I think it has been more than reasonable.
In this case I think given the age of the vehicle you are entitled to offer a repair rather than a refund.
If it was new then by law you would need to offer a refund or repair.
But in this case given the age of the vehicle, miles done then I think that offering a repair is right.
Can I clarify anything for you about this today please?
so sorry i was on the phone to the customer so as the law stands i dont have to give a refund I am however happy to repair the vehicle at my own expense
Yes indeed that is correct.
Does that help?