I recently signed a contract with XX XXXXX because I was told my phone account would be a lot cheaper than the account I had with Talk Talk. I now find that the bill is very significantly higher nearly double in fact I rang to cancel the account and was told it was a minimum contract of 3 years but they would see what they can do as they don't want me stuck with a contract I'm not happy with. It took them 3 days to get my equipment up and running at the beginning I was left without internet use for 2 days and as you will appreciate I have a web site and and e-mail address for my small business. Is there any way I can get out of this contract as I am very reluctant to carry on paying such an extortionate amount. They are charging for items which were included with my talk talk account as standard e.g an ip address caller display etc.
signed an order form which they say is a standard contract On closer inspection it does say Order Form at the top in bold letters then contract at the bottom in small print
On this form it says total monthly charges are £28.33p
I don't have anything in writing apart from this form
Under the section for Network services it states that Additional services are for a minimum period of 3 years
At the bottom it says I have read understand and accept the terms and conditions but this is in small print
I realise I should have taken more care and time to read this before signing but I took the rep at her word as I was in a rush to get to another appointment
There is a list of codes my order form shows line A ordinary listing and business in the table
below this table is a brief expanation of the codes A = analogue On closer inspection after additional services there is a full stop and then it says minimum period -3 years (except for any other period stipulated in Service Specific Conditions in respect of that service only, as set out below)
then there is a table showing Payment and Tariff details Fixed line rental charges of £13.33pm have been entered then Additional services £14.99 pm There is no explanation of what these Additional Services are
I was never referred to any terms and conditions at all, but I have only my word against the reps for this. I made a phone call to the compny to terminate this account and was then told about the minimum period and where to find the wording on the order form.
hoping this is of help
Yes it is a small business account