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No, the window company SafeStyle replaced all my windows end of April 2013. I explained to the representative that I had a lot of condensation on my old windows and would new windows stop the condensation he said yes. He also said that trickle vents were not worth putting in as it would be draughty. When I called the company they said they would send and engineer out but if it is my fault I would have to pay £70. Meaning if i did not ventilate my house, I have windows opened every day and upstairs is well ventilated in the day time. I then rang the representative who said that the company was wrong and should resolve the problem, but I have not heard anything from them and he does not answer my calls any more!!! I really need to know what to do. Thank you.
What you need to do is get a professional survey done by an independent expert. This will tell you what is wrong.
If the glazing company did the install and it was not adequate in that they failed to make sure you had ventallation then they may be in breach of contract because they have failed to act with all reasonable skill and care in pursuant of Section 13 of the Sale and Supply of Goods and Services Act.
You would then need to get a number of quotes to do the work and send them to the glazing company and ask that they either do it (together with a copy of the report) or pay for it.
If they refuse then you can issue proceedings for breach of contract which can either be done online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf
The Court will then issue the claim which will be sent to the glazing company who will have a limited time to defend it, if not then you can enter Judgment and enforce it.
If the matter is defended then it will be set down for a hearing.
You can then show the Judge the surveyor report saying about the ventilation
Can I clarify anything for you about this today please?
Ok. Thank you for your prompt answer. I guess that will be a lot more expenses for me to pay. Companies just seem to take advantage of people and get away with it.
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