Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
How did you cancel this with them? Did they confirm ever in writing that it was cancelled please?
Well the way it happened is as follows: Previously bought the broadband dongle for a tmobile shop. 2 years later decided to get a phone. Now this is an over the phone transaction. Called tmobile and aske fro a phone deal. agredd the deal and the agent found that I have another contract with them. I explained that it was not need and please cancel. Confirmation was over the phone. No paer confirmation. Also I have not used the old broadband dongle as 1) I have had it cancelled. 2) I have got a new phone with plenty of data
Yes. Have you made a formal complaint to T-Mobile?
This happened last month. They are asking me to pay the bill by th message system. I have not. I have ask them to send me the paper bill so I can decide. This will take afew days. I have also asked to terminate the contract . This will take a month from yesterday.
When you get this I would write to T-Mobile and make a formal complaint. You can then set out your position and ask them to investigate this.
If you are not satisfied with the response then you can refuse to pay.
If they try and issue a claim against you in the County Court it would be a small claim.
They would need to prove that you did not cancel the contract and that you made the calls. I am sure given that they would have to employ a Solicitor at a cost of £200 an hour, it would not be worth their while/
I would therefore firstly make a formal complaint and see what happens then
You may also complain to: http://www.cisas.org.uk/
They can adjudicate the complaint between you and T-Mbile
Can I clarify anything for you about this today please?
I have just find out that there is also an £ 800 bill coming up this month. Last month was £400. Now that I have cancelled all contract(over the phone _) they will probably bill me for 1200. Are you saying that after I get the bill I can formally make a compliant to T mobile. If they go to small claim court do I stand a winning chance based on previous similar? Thanks
Yes you can. Small claims are not reported as 99% cases are not.
But they will have to prove on balance you have a contract and that you made the calls.
Does this help?
How can I prevent them from damaging my credit score?
If they do then you can make an application to the Court under Section 14 of the Data Protection Act that they correct, block or destroy any incorrect data
Is that ok?