No they are not willing to offer a replacement. What they said to me today after going through all the trouble is that BMW says the noise is " normal" and there is nothing else they could do and can not give me a replacement vehicle or a refund
Thank you Jo,
How do I go about proving that the fault is significant ? First the noise is so loud I do not feel comfortable driving it thinking something my break on the way. Myself and one of the service managers tested my car against one they had for service . Also i was thinking they must have known it was faulty or at least a problem significant enough to order a new gear box, and then a new crank shaft for replacement. And because it is covered by warrantee the dealer ( sytner) had to demonstrate and prove to BMW that the gear box was faulty and actually needed replacement before they authorised it. That is what i was told by the service manager . Is this not proof enough or perhaps i should take the car to an independent service for their diagnostic.?
Another thing is that the car is still with them and i have told them i do not want that car as it is not fit for purpose . Would it not be silly on my part if i went in and picked it up ?
I will negotiate again with on Monday and if that fails I will send them a letter with an intention to sue. Am not too sure to pick up my car or just leave with them until this is settled ?
I have copies of all the job raised on the vehicle since I purchased it plus a detailed diary of everything that has been happening including telephone conversations ( not recorded) and my visits to the dealership.
Am really saddened that I have to go through this with BMW and quite honestly the experience of driving that car has been washed away. Come to think of it I have only had the car for 5 days from the date of purchase and its has been with them trying to service the same problem ever since.
Thank you Jo and have a nice day