the money wasn't put into a scheme, my deposit was put into a scheme, but the letting agent said the extra amount is classed as rent and doesn't fall under deposit.
I think its a shorthold tenancy. we signed up to stay at the property initially for 6 months then renewed for another year when that was up. it then went on to a rolling tenancy.
I think they were going to keep it as a credit on my account should something happen that we couldn't pay rent that month, then they would forward it on to the landlord. Turns out they weren't really forwarding the rent to her, that's why she decided to change agents.
when I mentioned the extra rent to her, she know nothing about it, so the agents had kept it on their books.
I had to chase the agent for about 8 months for them to put in writing that I would get this money back when I vacate the property.
but I was never told where the money was going to be kept in the mean time. they just said it will be credited to my account balance.
but now the agent that has taken over the one liquidated agent, is denying any responsibility, saying it is not their doing, or for them to uphold, even though they have taken all the accounts over and have confirmed they can see I paid the extra rent.
The person who agreed with this arrangement still works there, and everytime I queried my money over the last couple months she kept saying someone else is dealing with this, and eventually palmed me off to the accounts department. (basically washing her hands of this)
the accounts department now say that when they took my account over for the previous agent, that I had a zero balance on my account and not a credit of £1400.
should I ask the for my account details to see if they ever put my account into a credit?
I have been given the name of the new director of the company, but it think he works off site. I will write to him.
I have been told that I cant go to the police as I freely handed the money over to them. or can I go to the police anyway do you think?
thank you for your suggestions, I will start putting them in place.