As time is short I thought if you drafted a letter for him, he is from abroad, he would be taken more seriously
OK , in that case can you advise on his next move please
Should he write a letter or send her an email? Should he mark it "without prejudice". He wants to send her something tonight as solicitors offices are closed till monday. Is she not being negligent in her obligations as landlord? any suggestions about what to write?
He feels that writing to her will help him put his case on record - better than just phone conversations - and later if she harasses him with agents' access or withholds his deposit in future
Ok I will speak to him later and if he has a question can I write to you again later or tomorrow?