Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today.
Does he have proof of purchase, like a receipt?
You are entirely correct that his rights are against the shop, not Sony. It is irrelevant whether he paid by cash or another method.
As a consumer, who has made a purchase from a business seller, he will have certain rights under the Sale of Goods Act 1979 (“SGA”) and the Sale and Supply of Goods to Consumers Regulations 2002 (“SGCR”).
When you purchase goods, whether they are new or second hand, your statutory rights say that you can expect them to be of satisfactory quality, as described and fit for their purpose. If they are not, you will have certain legal remedies against the retailer that sold you the goods (not against the manufacturer).
He can either reject the goods and get a refund, or as for a repair or replacement. If they cannot exchange it as they have no more stock and he does not want it repaired then he can simply reject it and ask to be refunded.
Thankyou Ben, I shall go and commense battle!
Exerting a bit of pressure on a big business like this usually does the trick
I shall take a couple of friends for moral support though. Thankyou again
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