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I don't want to complain to professional body as I have had enough of them but I do want to tell people about our treatment. I understand that they need the approval of the insurers but they at least can attempt to get their representatives (is that the right word?) to behave professionally and courteously surely? (even on the basis that to act otherwise may cost everyone involved more)
Sorry to keep on but I asked whether the word 'representative' in relation to our opponent's solicitor is an appropriate term