Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today.
So just to clarify - were you asked to go into a branch and carry out the transaction, whilst this person was listening to the conversation on the phone?
in your view, in what way was the bank negligent in this matter?
I felt my login code was compromised, by Santander.
How could he know my login code except from the bank!!!..
what type of login code was it - to login into what?
My online account with my bank.
I am just playing devil's advocate here but it is certainly possible to steal such details online, for example through 'phishing' emails, by going on to a fake website of your bank account after following a fake link, etc - it is no use just claiming that the bank has been negligent without being able to prove that was the case. And unfortunately without speaking with the fraudsters and asking them where they obtained your details from, or any other evidence, it would be difficult to place any blame on the bank, especially as there are other ways they could have stolen your details
So as there is no way I can prove the bank is not at fault, How can the bank they are not by the same token.
Because you are the one accusing them of being at fault and it is for you to prove that was the case
the burden of proof is on you to show they were at fault, not for them to show they were not
I thought it was going to be a waste of time, the big boys have the big guns
Thank you Ben, look after your gun.
You are welcome and sorry it was not better news but I do have to provide an honest answer
You are right, I'm the one minus too much of my money, Cheers!!.
Just a tip for the future, never accept calls from banks, even if they give you some details - always call back via an official number for the bank and ask to be put through to the relevant department
I know that now, Thanks for your time, I also know not to call the bank on the number you use on the phone one is using at that moment, a mobile if you have one, or ring of and dial another number first.