It was all carried by telephone right up to the last day before the contract started when I insisted on an email outlining everything. I have not at any point signed anything
No I have never dealt with them at all before. My problems started when I retired and because I had moved house too, Orange, my supplier for 14 years would not give me a personal account. I finished up falling for a call from One Com and in the hands of Vodafone as a consequence. The problems I had in the first two weeks caused me to return the phones and cancel my Direct Debit
I agreed on the 19th November when I received an amended offer by email. However the handset I had would not function properly and I rejected it. They agreed to a replacement which I received on Monday 25th, but they did not send a Sim Card so it would not function. I chased the Sim Card on the 27th and they said they would send one as the original error had not been rectified, and the Sim Card was not actually sent to me. According to them the replacement was signed for at the Office here on the 29th. I got it yesterday. I sent a note to One Com with the returned handsets outlining that I was not prepared to carry on with them and have prepared a letter to go to Vodafone 1 hour ago.
I am pretty frustrated for not checking terms more thoroughly, but the link they sent to outline them will not open on my PC. The One Com lad I spoke with today mentioned 7 days, and, bearing in mind for the 12 days I allegedly had a handset, I only actually had one that partially operated for 3 days. So not sure whether that gives me a window or not. Whilst you are studying this I will see if I can find anything more concrete about cancellation
I have managed to check the terms and the 7 days is clear in terms of receiving the phone. Bearing in mind I did not actually have a replacement phone until the 25th, but without a Sim Card, i.e like a car without an engine, surely the date they say the sent the Sim Card - 29th and I cancelled with One Com today does that not fall within the 7 days?? Regarding my Credit Rating according to Experian I don't exist because I have nil debt and very rarely use a credit card other than for Petrol
Thank You....sorry, final point...what does your final point about serving notice in writing actually mean please?