Really, this is annoying? but fair enough. I thought there was a new law about agents reference fees being refundable? and I was told by another letting agent that she was entitled to the money back?
So I'm a little confused? I understand about verbal agreements and yes she had moved her things in there and paid the deposit so I'm guessing that's all the prove she needs.
Could you tell me where this leaves my friend now? the letting agent had refunded her her deposit so would that show that they have agreed to let her out of her "verbal agreement"?
I'm worried they will come at her with this verbal agreement knowledge and try and make her pay more rent?
They did say that they would give her her £250 agent fees back if she used that money to give to the other tenants to help with the next months rent?
Thank you for clearing this up for me. Im doing this on her behalf due to her current family circumstance so Its very much appreciated as I don't have time to go to citizens advice.
How do I pay for your time?
She moved her things into the flat before the start of contract, she made payment of deposit first months rent and fees a week later, at the same time she rushed home as had family problems and stayed there for a month. so wasn't able to meet the letting agent to sign anything.
Due to her family situation she couldnt leave home and go back to the flat.
the agency said that she could leave. so she did.
The deposit was in the DPS and they have authorized that to go back.
the first months rent hasn't been disgust
but the £250 fee checks my friend said if refunded she would give some of that to the tenants who already live there (as it was a flat share) as a gesture of good will and to help them out.
everyone seemed happy with this even the agency, but when I asked them to refund it she said no because she was worried that my friend would keep it and not give it to the other tenants.
I said that was not her concern and my friend would honor her agreement with the other tenants.
The agency are now not responding.
I think we got confused as a friend who works in a letting agency said that she is entitled to everything back due to no contract being signed.
She must not know about verbal agreements.
Thank you for your help.
I have cancelled my membership as I don't need ongoing help, So am I right in amusing your fee will just be paid?