She moved her things into the flat before the start of contract, she made payment of deposit first months rent and fees a week later, at the same time she rushed home as had family problems and stayed there for a month. so wasn't able to meet the letting agent to sign anything.
Due to her family situation she couldnt leave home and go back to the flat.
the agency said that she could leave. so she did.
The deposit was in the DPS and they have authorized that to go back.
the first months rent hasn't been disgust
but the £250 fee checks my friend said if refunded she would give some of that to the tenants who already live there (as it was a flat share) as a gesture of good will and to help them out.
everyone seemed happy with this even the agency, but when I asked them to refund it she said no because she was worried that my friend would keep it and not give it to the other tenants.
I said that was not her concern and my friend would honor her agreement with the other tenants.
The agency are now not responding.