Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today.
Is the credit card UK-based too?
What was the value of the item?
ok let me get my response ready pelase
You will have certain protection under section 75 of the Consumer Credit Act, which makes your credit card company jointly liable for any purchases made through is cards, for example if there is a problem with the item, the seller has breached the sale contract, etc. No specific time limit is listed for claiming under s.75 so even if this purchase occurred 9 months ago you can still submit the claim with the credit card company and dispute this transaction. The only relevant time limit is that if you are unhappy with the way the claim was handled by them and wish to sue them as a result for their breach of these regulations, you have 6 years to do so. In order to start a claim you need to contact the company and tell them you wish to dispute this particular transaction and that you are using your rights under section 75 of the CCA to do so - they should give you further details on what to do.
OK, so there is no dilution of their responsibility over time. What about their view there was no "fraudulent activity on the account"? OK, so no one cloned my card, but the camera I bought was not as described and turned out to be a fake (I assume, if it has a false serial number, it is a "fake"?). Does this keep the card company on the hook?
this is not about fraudulent activity on the card, the protection applies if the goods you purchased are not as described, faulty, etc
i.e. if you did not receive what you paid for
So why did the card company respond as they have, if it is quite so clear cut?
They may have thought you were making a claim for fraud, this is separate, you need to contact them and make it clear that this is a claim under s.75 CCA for items not as described
OK, thank you.
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