I have two follow up question regarding the matter you answered me last week.
1. In the letter I received from CPP (the company managing the car park on behalf of the housing association) they say I can appeal against their rejection of my appeal by writing to POPLA the independent appeals service. Do you think that is the best course of action or are there other (better) ways to contest the cahrge?
2. In the same car park my car as well as other residents cars were broken into many times with an escalation in recent months. The police suggests that the best course of action would be to ensure that the gate that leads from the underground car park to the street level closes automatically. At the moment it is always open possibly because there is a mechanical defect. This has been pointed out by residents for the first time about 5 years ago and management promised to look into it.
Moreover, while there is CCTV in the car park it only covers a small area and when something happens both the housing association and the police say that they don't have the resources to look at any footage.
In total the damages for only myself from this amount to more than 1000 pounds and I really would like to something about this. There is also a safety issue if criminals are regularly operating in a dark confined underground car park. However, my licence agreement for renting the car park has the following clause:
"Notwithstanding any supervision given or approval expressed by the Licensor to be responsible for and to release and indemnity the Licensor its servants or agents from and against all liability for loss or damage to property and any other loss damage cost and expenses which may arise in connection with the Licensee's use of the Car Park howsoever such injury loss damage costs or expenses may arise whether by the negligence of the Licensor its servants or agents or otherwise."
This sounds like a pretty strong clause that would rule out any compensation by One Housing group despite their complete mis-management of the car park. I wonder however if they can write a strong clause like that in an agreement such as this, particularly as they have an arrangement with the local council (Tower Hamlets) that says that residents are not eligible to get a normal resident's parking permit to park in the street.
Thanks for your help in advance.