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When I signed up it was online im not sure if I agreed to there terms and conditions but I have been online and looked at there terms which are as follows.
I notice it says that they will put charges on for late payments which I understand but as it was them that wouldn't let me make a payment isn't it there fault?
You could issue proceedings and seek a Court declaration.
You would need to complete form N208 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n208-eng.pdf
The Court can then set the matter down and decide whether the fees are payable or not.
Does that help?
yes that's a great help would it cost me a lot to do this?