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Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
I assume the feedback service is similar to Ebay? Does the feedback service give a right to reply please?
What do the terms and conditions of contract say about feedback removal etc?
So you are saying they have ignored their own terms, is that right?
You need to write and set out your losses and request they rectify the situation within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation. You can ask the Court for compensation and/or an Order that they remove the wrong feedback
Can I clarify anything for you about this today please?
Yes indeed, but you can take the above action to try and resolve the situation.
Does this help?