Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
When you say loss of business how was this caused please?
Loss of business - the company is a limited company, once the screw up had come to my attention i was on the phone for quite some time trying to find ouit what had happened, i had to put a job the next day back which meant i had to work over the weekend to do that job. the pure admin and to be blunt stress caused by this took at least 3 days to catch up with - I do some subcontract work for a larger company and was called into the customers offices to explain what was going on as they were not impressed that their customer received a letter.... One customer used the words "if they are the people who monitor my alarm and they can make an error like this I dont want them monitoring my alarm 1 a fair comment i feel? Another recipient of the letter was a company MD who has nothing to do with the bills for the alarm as we work for the landlord - he has a relative in the security business and has been spreading chineese whispers as a result of getting the letter... the damages this has caused to my reputation is significant though quite untangable on paper
How much do you say your loss is please?