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Hello, my name is Ben and it is my pleasure to assist you with your question today.
was this a private individual or a business?
this was a private rental.
apart from no running water was there anything else that did not match the description?
the bed was dirty and stained,horse-hair matterst.fridge was unfit to use very dirty
would I leave the flat if it was alright.had to pay again for accommodation
When you book a holiday, it would be just like any other contract where you are promised certain things and expect to receive them in return for your payment. If you do not receive what was promised, or what one would reasonably expect then you may argue that the other party has acted in breach of contract and seek compensation for any losses incurred as a result.
You mention there was no running water for example and whilst it would not have been necessary for the other party to specifically say there was going to be water available, one would of course expect any reasonable accommodation to have that as a given so the lack of such a basic commodity would likely amount to a breach of contract and you may add the other complaints to the list too.
In terms of what happens next, then whenever a dispute arises over money owed by one party to another, the debtor can be pursued through the civil courts for recovery of the debt. This could not only include the original cost but also other direct expenses incurred, as long as they are reasonable, such as paying for emergency accommodation elsewhere. Of course it has to be at a similar level to that expected, you can't go on to book yourself in 5* accommodation and expect to claim these costs. As legal action should always be seen as a last resort, there are certain actions that should be taken initially to try and resolve this matter informally and without having to involve the courts. It is recommended that the process follows these steps:
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
Please let me know if this has answered your original question or if you need me to clarify anything else for you in relation to this?
Hello? I see you coming in and out of chat, re you having technical issues?
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