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Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
In short A2 are taking far longer than they should be and have failed to give you any or a proper reason at all?
Have you made any formal complaints yet?
Sadly all communication must be on the site.
But in short A2 are dragging their heels?
Hi My niece contacted the person who is supposed to be dealing with the exchange line manager but she still has not got back to my niece. What should be here next course of action?
Many thanks Wendy
1) Needs to write and make a formal complaint to the Chief Executive. The department will investigate this and report back to you
2) If you are unhappy with the response then you can go to the Ombudsman. They are independent and can consider your complaint for free and make any recommendations.
Their website is: http://www.housing-ombudsman.org.uk/
But they would have expected you first to complain formally to the Association.
But these are the steps you should take to resolve this matter
Can I clarify anything for you about this today please?