You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Get a number of quotes for putting the work right - then you know that is part of your loss.
You can also claim a nominal amount for distress
Does this help?
Its hard to say - really depends on the value of everything else. You should just leave that for the Court to decide if it gets that far.
Is that ok?
I am sorry you feel the service was POOR. But if you had gone to a Solicitor they would have told you the same thing.
It is my goal today to make sure that you are absolutely delighted and it may be the answer you knew but it is the correct legal answer.
How am I able to assist you today to become completely satisified?
In terms of the specific question about losses the Court limits you as a litigant in person to £18 per hour.
Does that clarify?