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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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BT have advised me to contact you for advice on BTs "engineers"

Customer Question

BT have advised me to contact you for advice on BT's "engineers" - one of whom came to us at home here and "fixed" my PC, but regrettably did NOTHING to help solve the problem and then gave me a bill for £59.40p which I paid by credit card before he left. BT said that there is no way the engineer would have presented me with a b ill if he was a genuine BT engineer - it would have been added to my account - so, I have been told that I have been scammed.
Both my husband and I have each had strokes so mobility is an issue, and I am (in particular) very vunerable. The bill was, by the way, £59.40p which BT said was definitely not from them.
Please can you help?
Kind regards
Mrs WiniXXXXX XXXXX [email protected]
Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.
Hi.

Thank you for your question. My name is Jo and I will try to help with this.

What would you like to know about this please?

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