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Hello, my name is Ben and it is my pleasure to assist you with your question today.
Did all of this happen at the employer's premises, i.e. not in your house?
In my house
When did it happen?
and they have not started doing any work yet?
No. I am expecting a surveyor to call and check measurements etc. on Saturday.
ok thanks let me get my response ready please
Sorry, this is taking too long. I have to exit.
Do you not need advice any longer?
I do have to research and type up my response I'm afraid
You will have certain rights under The Cancellation of Contracts made in a Consumer's Home or Place of Work etc. Regulations 2008 (known as the Doorstep Selling Regulations). These allow customers to cancel a contract that has been entered into on their premises and give them a 7-day cooling off period. This means that you can contact the other party and ask them to cancel the agreement you have entered into, and you should get back any deposit/payments made. This is especially the case if no work has yet begun and no expenses have been made by the company.
Trading Standards have published a very detailed note about this law and your rights and you can check it here:
It is from Aberdeen County Council but the law is the same in England so ignore that. It gives you full details of your rights and what you need to do to cancel the contract, including a template letter.
Please let me know if this has answered your original question or if you need me to clarify anything else for you in relation to this?