The Landlord is responsible for your property and making sure it is quite secure.
In the event of the flat upstairs flooding you would need to sue for nuisance. But you should get compensation for loss, damage and distress.
You have need to sue both the Landlord and the upstairs tenant.
This is called 'nuisance' and is a tort. If you sue both together then you have more chance of winning.
You should to write and set out your losses and ask for a refund within 14 days or say you will go to Court. Make sure you send this recorded delivery and keep a copy. If they refuse then you can issue proceedings which can be done online at: www.moneyclaim.gov.uk or by competing form N1 at: https://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf
The Court will then issue the claim which will be sent to the seller and they will have a limited time to defend it, if not you can enter Judgment and enforce it. If the matter is defended it will be set down for a hearing. If the losses are £10,000 or less then it will be a small claim and you do not need representation. Can I clarify anything for you about this today please?
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