I do but policy has xs and have no guarantee of payout, I feel thompson should give me full refund as they failed to provide terms and conditions etc they also told me I would be getting full refund, i only wished to cancel on that basis otjherwise i would have left cancellation as late as possible in case my wife was fit enough to travel
why ask me a question then go offline
My question to you did not involve travel insurance so why is it relevant all I wanted to know was where do I stand with thompsons
Look at my original text ,my friends booked in branch nothing signed by me, this is rubbish
Why have I been charged ive not had any satisfactory response as yet
2 hours after my original question and you are still asking me about something that was made clear then, think im off to bed
Yes I read that you did not sign anything, I understand that.
But so I am clear, you went into the shop and booked a holiday over the counter, is that right?
Did they confirm in writing you would get a full refund or was it only ever over the phone?
I will base my advice on certain assumptions
I will assume that you booked at the shop over the counter and you have some evidence that they said you would get a full refund.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Please note as a working Solicitor I have a number of Court matters to deal with today so if you need further help there may be a delay in my reply.
I required urgent service from someone who actually read my question, I fully stated how, and by who the booking was made and what was said regarding refund. For me you took too long.