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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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i took a 18 month contract out with bt 08/01/2013 from day

Customer Question

i took a 18 month contract out with bt 08/01/2013 from day one i had problems
it is now a year later and in march 2013 i ask them to cancel it because of all the problems and the previous tenant said that it was an ongoing problem, bt never informed me of this..i have had the phone put down on me 5 times and they have apoligised by email which i said is not good enough
they gave me a refund january and febuary..which i emailed them to say i did not want a refund which they put into my account i have 30 emails to them complaining ..they wont council my contract without charging me..i have ask them for all my money refunded
this has been going on for this long as i have two disabled children and it gets me down
; i have asked them for recordings of the phone calls i have had with them but they want to charge me for that service
Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.
Hi.

Thank you for your question. My name is XXXXX XXXXX I will try to help with this.

How can I help with this please?
Customer: replied 3 years ago.


have you read my email


Kaye

Expert:  Jo C. replied 3 years ago.
Yes?
It doesn't ask a question?
Customer: replied 3 years ago.


can i cancel my contract without being charged

Expert:  Jo C. replied 3 years ago.
Do you have any cancellation rights under it? It will be in the small print.
Customer: replied 3 years ago.


dont worry i thought you would have known


i am a mothertof 3 on my own and wanted help and wasted all this money


 

Expert:  Jo C. replied 3 years ago.
Ok.

So you don't need an answer now?