Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
This means you need to go to a Solicitor and get your signature verified. This cost is around £10.
I guess then you can send it to them and they will discuss it with you.
Or if they refuse to do anything you can complain to the Information Commssioner.
They are a free service and totally independent of HFC bank or HSBC
Their website is: www.ico.gov.uk
Or you can issue proceedings to correct the credit file.
You need to complete form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf
You can seek an Order under Section 14 of the Data Protection Act 1998
The court can order that the incorrect information is removed or rectified.
Can I clarify anything for you about this today please?