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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
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Hi im mr bailey i had a telefone service with talk talk to

Customer Question

Hi im mr bailey i had a telefone service with talk talk to which i rang to cancel with them as they keep gettin my deal wrong it was suppose to be 18pounds per month iv rang them tonite and was talkin to a personel in delli i canceled this latest deal on 18-11-2013 due once again my bill amount was wrong for that month i was told tonite that my cacelation date was on ther computer screen but they have not canceled it untill january 2014 an now want myself to pay for futher months on to the figure of 126.20p can you advise me on this matter please
Submitted: 2 years ago.
Category: Law
Expert:  Jo C. replied 2 years ago.
Hi.

Thank you for your question. My name is Jo and I will try to help with this.

What would you like to know about this please?
Customer: replied 2 years ago.

Hi joe I WISH TO NO WHERE I STAND ON THIS MATTER ITS NOT THAT IM NOT WILLING TO PAY UP TO THE CANCELATION DATE OF 18-11-2013 BUT NOT FUTHER MONTHS ON AND ALSO THAT IM HAVEING TO TRY AND RESOLVE THIS MATTER WITH SOMEONE SO FAR AWAY

Expert:  Jo C. replied 2 years ago.
Were you locked into a contract at the time you tried to cancel?
Customer: replied 2 years ago.

Thankyou for your reply you asked about being locked into a contract the answer to that question is no

Expert:  Jo C. replied 2 years ago.
Its rare for that to be the case.

When did your original contact start and when did you cancel please?

Also, do you know how long the original contract was for ?
Customer: replied 2 years ago.

i will check on the contract deal tomorrow then be back intouch with you

Expert:  Jo C. replied 2 years ago.
No problem.

I will be here.

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