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Hi thanks for your question. My name is Tony, I can help with this.
Who does the actual contract say the holiday is with - i.e. in their emails/terms and conditions?
I received 2 seperate copies on with thomson and one with gambia experience the thomson one is the one that all money on. we have an email from the gambia experience that states we were in contract with thomson
Then it sounds like Thomson should have been making the decision for you.
Well, if they refuse to liaise with you about this, then you may be left with no choice but to have the issue determined by the small claims court.
Fortunately, this is really easy to do .
It's an informal process, and can be started by issuing an online claim at www.moneyclaim.gov.uk
the trip was booked at last minute will we have problems with this?
It's often difficult to cancel a travel booking like this. Normally, when you buy things over the internet, you can get 7 days to cancel, a cooling off period, but that doesn't usually apply to travel/accomodation bookings.
So unless there was an express right to cancel in the agreement then I expect you might find it hard to succeed.
But these companies do not like having to go to small claims court either - it's not cost effective for them.
Normally, they will try and do some kind of deal with you to avoid having to instruct lawyers (at cost) to attend for them, which even if they win, they are not likely to recover.
it was less than 24 hrs after the fact so hopefully it will be alright...........i will try this and see what happens thank you
Thank you - is there anything more I can assist with?
do you think going to abta might help?
Probably not in all honesty, but there is never any harm in trying to apply pressure from all directions and seeing where you get to. I think in reality you will have no choice but to issue a small claims case.
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