I am the second owner
I see Nicolas - did you know you would be the second owner in that it was pre-registered?
yes. I knew I was second owner and that it was pre-registered.
Did you inspect the car before you purchased it, to see it was a lower specification please?
It has been presented to me as a VTR+, I didn't check that all options standard on a VTR+ were effectively included
So you did not compare the spec online to what you had before you purchased it?
not all of them
Ok - its bad news then I am afraid. If you had an opportunity to inspect it and it is the model, albeit different you are not able to exchange or seek a refund.
This is because a pre-registered car, a second hand car - you have far less rights than a new one
Your rights are lesser having a second hand car.
I know this is not the answer you want Nicolas and certainly not the answer I want to give you, but I have a duty to be honest
I would however report this to Trading Standards as it is possible there is a Trading Regulation breached in terms of selling or the description given
Can I clarify anything for you about this today please?
I must say I was expecting this answer
I am sorry, I wish it could be better
But sadly I can only tell you what the law is
Can I clarify anything for you at all?
one last question, where can I reach trading standards ?
Your local Council or:
Does that help?
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