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Have you made any formal complaints yet? I assume your agreement allows for the works to take place please?
Are you there?
I am waiting on work to be done, it was supposed to be done friday 31st jan. Social work were trying to get me help, so Michele my daughter would be out with a carer 11am and i was told that they had contacted housing and contractors for me to get them to come in later to get work done... but they didnt and turned up 8am.. to turn everything off and start ripping up floors... I freaked out! so i foned the site manager (who was cranky, and he sent down to hard hats) and they came in telling me the hall carpet had to be ripped up and i said i was to get carpet covered etc.. they left and site manager came down and said i was shouting at his workmen and the carpet was to ripped up so i said where on earth am i going to put my hall furniture? everywhere was full of boxes and binbags in kitchen, bedroom and bathroom, so he said he wasnt doing the job! I have now to wait for a date in march, and hopefully still michele wont be here.. sorry i take so long typing...
That is ok
Let me just read what you have put
You can do a number of things:
1) Write to the Chief Executive of the Association and make a formal complaint.
You need to write and set out your complaint and ask that it is investigated through the formal complaints process
They will report back to you with their findings
ok can i write this down as uyou are telling. me!
2) If you are unhappy then you can complain to the Ombudsman
(Once you rate the format changes and you can come back to it at any time or print it out)
The Ombudsman offer a free service and are independent of the Association
Their website is:
But if you follow these steps I would hope that your complaint is resolved.
Can I clarify anything for you about this today please?
Just if there is any damage done, and they dont replace laminate, am i obliged to sign there work sheet, when work is done?
*meant with contractor
sorry my daughter is giving me a hard time, she is being angry because i am not giving her attention, and i am trying to concentrate with you :(
No - if they damage you can say no, I am not signing until the damage is put right
thanku, at least i know that, and wot happens then? cos they will go back to housing probably, and then do i write to the above with complaints?
Yes you take the above two steps
I am not very good with formal letters, so i will need help from someone regarding this!
I would suggest you go to the Citizw
Citizens Advice, as they can help with letters and guide you through the process
aww, thanku Alex...for your help! Oh well, I am even more stressed now, but its going to be a long road to go, on this one, just hope i can find the energy needed and help with it all,