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Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. Did you pay the deposit for the purchase or the installation?
ok but you said you paid a deposit?
ok so the deposit - was that for the kitchen or for the installation?
and did you sign a contract or anything for the installation? Have they confirmed any dates with you to do the work?
|Does the contract have a cancellation clause?
ok if you have signed a contract about this then you will technically be bound to go ahead with it but all is not lost. There was no date agreed, you have not paid a deposit and if you give them notice to cancel this then they should have no reasons not to. They would not really have suffered any losses – had they booked you in for a specific date and then you cancelled and they could not get a replacement customer for that time then they could argue they have suffered some losses but this is not the case here. So the sooner you tell them the better chances you have of cancelling this. If they think you should not have cancelled and you had acted in breach of contract then technically thy can try and sue you but I really don’t see that happening here – they will lose a customer, create bad press for themselves and they also need to show that they have suffered losses, which may be difficult.
that is for the kitchen though, not the installation
so it should not affect the installation part and your rights will still be as mentioned above
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