Hello, my name is Ben and it is my pleasure to assist you with your question today.
What do you hope to achieve please?
I may appeal against the dismissal
What did she actually do?
OK, thank you, please leave this with me - I will look into this for you, get my response ready and get back to you on here. No need to wait around and you will get an email when I have responded, thank you
Why was she dismissed, what did she actually do?