No Dec has not been paid.
I do not know as I don't have a document about my membership. I did not realize to ask because it is paid by monthly so you can basically cancel it whenever.
They are a charity not a chain
Ok. Its bad news then I am afriad.
If you failed to pay December then they can suspend your membership, even if it was not your fault.
This is because you owe them each month and it is your responsibility to make sure they get it.
This means even if it bounces back for whatever reason you should still ensure payment.
They can suspend membership because technically you are in arrears by 1 month.
So January would have paid December and so on.
They are allowed to demand December payment even though it was not your fault because of the reasons above.
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
You have a contract to pay monthly and if for whatever reason you do not, then sadly they can suspend.
Can I clarify anything for you about this today please?
but how about the fact they did not inform me in Dec? I was totally clueless. I could have checked it there and then had they informed me.
Yes I understand that - but it is still YOUR responsibility to check your Direct Debits every month to make sure they go out and stay out.
For this it is both parts, you and them
Does that help?
as it the membership is currently cancelled (i told them I had taken direct debit off online so no more money will be transferred until this is sorted) & if i now start a 'new membership' is it likely that I am on their blacklist and will not get the monthly membership back unless I pay for Dec??
so they should have checked their account too and inform me there and then??
But you should also have checked yours
You can't blame them
They can't blame you
Can I clarify anything?
so regardless i have to pay for Dec or no membership??
should t they check with their bank to see what went wrong??
Yes. But so should you.
You are in arrears.
They should have checked, so should have you.
I have been suffering from depression and I did not check my account more than once in Dec which was days before the 5th or many days after...I did not spot this and did not even realize to check the membership payment as I could not get out from the flat not even once to go and do some exercise.
if i pay it now what can they do in return if it was an error from both sides???
Yes but you owed the month - you can't get away from that
They have offered January back
You can't expect more than that
You owe December.
It should have been paid - it was not
You are not entitled to compensation or a free period
can you confirm i got this right? we are even in that I owe them for the Dec regardless but as they have promised to refund the Jan - I will not have to pay anything other than Feb membership as I want to continue. do they have to refund me or can they just cancel it and take money from me for Dec and that's it??
I think you will have to pay December as well
does law really say that direct debit not going through is the fault of the person from who's account it is supposed to get automatically transferred ?
this was beyond my control... does law not agree on that... really??
Yes but you were obliged by CONTRACT to pay it,
Whether or not it was your fault does not matter.
If you pay for car insurance monthly and for whatever reason it does not go out - you would be driving without insurance.
but I dont even have the contract. Haven't they made a mistake on that too?
If you were stopped by the Police and said, I thought it went out - that would not be a defence.
No, a contract can be verbal or written.
The botXXXXX XXXXXne is you were contracted and agreed to pay x a month.
It failed in December.
You are liable for December.
They should have checked - you should have checked.
I know...but verbal contracts are a lot harder to prove
But you are liable for December.
they should have checked but regardless I have to pay and they don't have to do anything, right??
You have to pay December, yes
I am sorry as I know this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
and they don't have to refund for Jan or anything
Technically no - but I would hope they would want to keep you as a customer.
I understand and appreciate the honesty. but i cannot believe the fitness centre can get away with this and I have to pay almost 80 pounds all of a sudden
can they refuse to give me membership in the future then because of this?
They could but unlikely.
so if i just leave it as it is. no DEC payment no membership. but then start a new membership later on in year ?
You could yes.
or should i just contact their chief executive and wait what happens
You can do that and see what happens yes.
They may take a commercial decision.
what does that mean??
They may think it is better to keep you as a customer.
sorry if im repeating myself but i want to be 100% clear about everything when i next contact them
now they 'promised' to refund Jan - can I not say we are even in that case and just pay for this month immediately?
Yes you could.
And that would be a sensible way forward.
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Ok i have emailed to them.
Ok. Good luck with this.
Please remember to leave feedback before you go today
one more thing about this website. I am a little bit confused....I agreed to 7 day free trial but I think the 33pounds was taken from my account before we started chatting. and now if I trade you excellent I wont be getting it back, right? I am just confused what that free trial applies to?
I am an expert, I am nothing to do with billing. I think once you rate you can email and cancel the free trial.
was meant to put ok service.
how could i change this
Ok - you should be able to click OK service now
Please try again - thanks